FAQ
Q: Are you trading company or manufacturer ?
A: We are factory and since 2005.
Q: why you should buy from us compared to other suppliers?
A: 1.It is because we could assure stable quality through strict quality control and professional quality assurance staff. that is why many other well known brands choose us for OEM service.
2. Timely delivery time could be acheived.Mass production, keeping a certain amount of inventory.
Q: How long is your delivery time?
A: Generally, it is about 2 days if the goods are in stock. or it is 5-15 days if the goods are not in stock, it is according to
the order quantity.
Q: Do you provide samples ? is it free or extra ?
A: Yes, we could offer the sample.depend on the model.
Q: what is about warranty time?
A: Our warranty time is 12 months,within warranty time we provide parts for free if needed,outside warranty time,we provide parts
at cost price, After sale service will be provided without time limit.
Q: What is your terms of payment ?
A: When the payment is ≤5000USD, 100%TT in advance; when the payment is ≥5000USD, 30% T/T in advance , the balance will be paid
before delivery.
Q: Where is your factory?
A: Our factory is located in Shenzhen city.
Q: Does your factory accept OEM? What's the MOQ?
A: Of course, we always do OEM for our customers abroad. The MOQ quantity is based on machine model
Do you have any concerns about the after-sales service of the welding machines you buy?
We have a complete set of after-sales service system to ensure that you have no worries about purchasing.
1. We provide quality assurance service for up to 12 months wanrranty. The effective time of service is calculated form the date of purchase or Boarding date of BL.
2. For each order, we will provide 1% free PCB or key components for your maintenance.
3. If you encounter problems which can't be fixed by yourself, we can provide technical support through video communication.
4. If bad quality problems occur, our salesmen and technicians will personally go to your company to inspect and repair, and offer solutions.
